Frequently Asked Questions?
Try our FAQ search!
- What locations are covered by you?
- How soon can I get an appointment from you?
- If you fail to fix a problem, do you offer don't pay guarantee?
- What if I get the PC repaired from you but reinstall the Operating System myself?
- What is the total cost of your 3 hour maximum billing?
- Any other services provided by you? Who can avail those services?
We generally cover entire Nassau County, Suffolk and Queens County. We even cover Westchester, Manhathan, and NJ.
This entirely depends upon your schedule, as our technicians will be onsite in span of 24 hours.
LAB Computer follow a transparent policy, in which, if our technician fails to figure out the problem with your PC, we will not take any money from you. This goes for software and hardware issues too. However, in software issues, if our technician feels that your PC problem can only be rectified by re-installing the operating system, we will take a complete back-up of your data. Reinstallation includes essential programs such as Email, Anti-virus, CD-Burner, Office Suite, and updated drivers. We will even reconfigure the software and your data will be reinstated.
In this case, you will be only charged for the primary problem-solving time that is generally the one hour rate.
Repairing a PC is cheaper than buying a new one. We host some of the best technicians who are industry certified and hold experience with all top PC brands, types of computers, and software. In case, we take 10 hour to repair your PC, you won�t be charged more than 3 hours. We make sure that not just your data is recovered and reinstalled but also your PC is updated with drivers and essential software. If the repair exceeds over 3 hours and you want us to reinstall all your games and other non-essential software, you will be charged $30 per hour at a discounted rate. And they should be installed at our office only. For all off-site repairs, we provide free pickup and delivery service.
We offer varied services ranging from Internet sharing & installation (Cable & DSL), firewall installation, VPN setup, networking & device sharing to cabling & others. You can browse through our website to know services provided by us. We provide services to both residential & business client.
